My latest rant

LATEST UPDATE: You guessed it, still nothing from Telecom on my broadband dramas earlier this year. The score remains: NZ Post 1, Telecom nil. Read about my dramas with NZ Post. Read about my battle with Xtra.

LATEST UPDATE: Still no response from Telecom on my slow-speed broadband woes. No apology, either. I followed up my various phone complaints with an e-mail a few weeks ago but that’s been ignored, too. The score remains: NZ Post 1, Telecom nil. Read about my dramas with NZ Post. Read about my battle with Xtra.

LATEST UPDATE: No change. The score remains: NZ Post 1, Telecom nil. Read about my dramas with NZ Post. Read about my battle with Xtra.

LATEST UPDATE: No change on the Telecom front. I’ve scoured the Telecom and Xtra websites to see if perhaps there is some kind of rule that says “we never say sorry” or “we will never explain to you peasants just why you might not get the service you pay for” but as yet, I’ve found

LATEST UPDATE: I finally got compensation from NZ Post for the elusive Trade Me package. Phew.  Sadly, the Telecom situation remains the same. Hey guys, a simple sorry we screwed up would be nice.  The score remains: NZ Post 1, Telecom nil.  Read about my dramas with NZ Post. Read about my battle with Xtra.

LATEST UPDATE: NZ Post says I’m getting compensation (yay).  However, there’s no progress with the Telecom Xtra mess. I’ve e-mailed the inappropriately named helpdesk to register my annoyance at the lack of customer service but as yet have had no reply.  The score: NZ Post 1, Telecom nil.  Read about my dramas with NZ Post.

LATEST UPDATE: For those of you who have been asking, no, my customer service gripes have not yet been sorted.  My Xtra connection was back up to speed after the hardware problem was fixed at the exchange but I’ve still had no explanation or apology from anyone concerned.  As for the NZ Post drama, they