Sometimes I just need to rant. Be afraid, you are my captive audience.
There’s an old saying along the lines of “sticks and stones may break my bones, but whips and chains excite me.” Perhaps it’s time to point out that doesn’t include chain letters. I’ve grown accustomed to e-mails from strangers who want to help me boost the size of my “package” (why does my husband suddenly […]
(This is the Online column, written for The Southland Times) Slack customer service: it’s the bane of my life. It’s right up there with spam, broad beans and Tom Cruise as things that irritate the you-know-what out of me. Of course, I’m sure there are plenty of people out there who think it’s the customers
The perils of customer service Read Post »
Ooooh, hold the front page, Jimi Hendrix got it on with the ladies. Yep, there’s a new sex tape on the block and it features guitar guru Hendrix. For some reason, the media is all excited about this revelation. Possibly almost as excited as Hendrix was by his 11 minutes of interaction with two chicky-babes
Rock star and free love shock Read Post »
LATEST UPDATE: I hope you’re all sitting down as you read this, because you are in for a shock. Someone from Telecom has finally said “we’re sorry”. And offered a refund for all my dramas. Okay, so it took yet another e-mail of complaint on my part to get the apology, and I still haven’t
Customer (dis)service: week 12 Read Post »
This is the Online column, written for The Southland Times) Did I miss the memo? You know, the one informing all customer service personnel that I’m public enemy No 1? If it’s not wayward parcels with NZ Post or dodgy broadband connections with Telecom it’s holiday bookings sprouting wings and taking flight with Air New
It’s not paranoia if they really are out to get you Read Post »
LATEST UPDATE: You guessed it, still nothing from Telecom on my broadband dramas earlier this year. The score remains: NZ Post 1, Telecom nil. Read about my dramas with NZ Post. Read about my battle with Xtra.
Customer (dis)service: week 10 Read Post »
LATEST UPDATE: Still no response from Telecom on my slow-speed broadband woes. No apology, either. I followed up my various phone complaints with an e-mail a few weeks ago but that’s been ignored, too. The score remains: NZ Post 1, Telecom nil. Read about my dramas with NZ Post. Read about my battle with Xtra.
Customer (dis)service: week 9 Read Post »
LATEST UPDATE: No change. The score remains: NZ Post 1, Telecom nil. Read about my dramas with NZ Post. Read about my battle with Xtra.
Customer (dis)service: week 8 Read Post »
