My latest rant

Sometimes I just need to rant. Be afraid, you are my captive audience.

Chain of fools

There’s an old saying along the lines of “sticks and stones may break my bones, but whips and chains excite me.” Perhaps it’s time to point out that doesn’t include chain letters. I’ve grown accustomed to e-mails from strangers who want to help me boost the size of my “package” (why does my husband suddenly […]

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smiley faces

The perils of customer service

(This is the Online column, written for The Southland Times) Slack customer service: it’s the bane of my life. It’s right up there with spam, broad beans and Tom Cruise as things that irritate the you-know-what out of me. Of course, I’m sure there are plenty of people out there who think it’s the customers

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Rock star and free love shock

Ooooh, hold the front page, Jimi Hendrix got it on with the ladies. Yep, there’s a new sex tape on the block and it features guitar guru Hendrix. For some reason, the media is all excited about this revelation. Possibly almost as excited as Hendrix was by his 11 minutes of interaction with two chicky-babes

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Customer (dis)service: week 12

LATEST UPDATE: I hope you’re all sitting down as you read this, because you are in for a shock. Someone from Telecom has finally said “we’re sorry”. And offered a refund for all my dramas. Okay, so it took yet another e-mail of complaint on my part to get the apology, and I still haven’t

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Customer (dis)service: week 9

LATEST UPDATE: Still no response from Telecom on my slow-speed broadband woes. No apology, either. I followed up my various phone complaints with an e-mail a few weeks ago but that’s been ignored, too. The score remains: NZ Post 1, Telecom nil. Read about my dramas with NZ Post. Read about my battle with Xtra.

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