Category: My latest rant

Sometimes I just need to rant. Be afraid, you are my captive audience.

Customer (dis)service: week 3 (I’m not alone)

(This is the Online column, written for The Southland Times) (aka WEEK 3 of my battle for good customer service) It’s always nice to know I’m not alone, and last week’s column detailing my painfully slow broadband connection speeds certainly…

Nothing Xtra in this customer service

(This is the Online column, written for The Southland Times) (aka WEEK 2 of my battle for good customer service)  I seem to be having some major difficulties when it comes to customer service lately and can’t help wondering if…

The lost post

My story a couple of weeks ago about a missing parcel and NZ Post’s wayward website seems to have struck a chord with our readers. I’ve had several phonecalls and e-mails from other frustrated NZ Post customers, telling me about…

All signed, sealed and undelivered

Since we’re wrapping up the festive season and I’m still holding on to some feelings of good will, I’d like to offer a spot of free advice to NZ Post: if you have a help form on your website, make…

Bubble, bubble, Xtra toil and trouble

Once upon a time, there lived a happy little ISP called Xtra. Xtra wanted to be really, really special so it decided to join forces with the Kingdom of Yahoo! Then, even though many of the villagers were still unsure…

Gadgets-a-go-go

Love them or hate them, gadgets are here to stay and it seems we certainly hate a few of the more common ones. Britain’s Daily Mail newspaper has published a story on the high-tech gadgets we hate and, not surprisingly,…

Showing respect

I couldn’t help but wonder yesterday if perhaps it’s time the Invercargill City Council looked at closing off the streets around the cenotaph for the dawn parade. The crowd was huge and people were spilling out on to Dee St,…