Category: My latest rant

Sometimes I just need to rant. Be afraid, you are my captive audience.

Customer (dis)service: week 10

LATEST UPDATE: You guessed it, still nothing from Telecom on my broadband dramas earlier this year. The score remains: NZ Post 1, Telecom nil. Read about my dramas with NZ Post. Read about my battle with Xtra.

Customer (dis)service: week 9

LATEST UPDATE: Still no response from Telecom on my slow-speed broadband woes. No apology, either. I followed up my various phone complaints with an e-mail a few weeks ago but that’s been ignored, too. The score remains: NZ Post 1,…

Customer (dis)service: week 7

warning sign

LATEST UPDATE: No change on the Telecom front. I’ve scoured the Telecom and Xtra websites to see if perhaps there is some kind of rule that says “we never say sorry” or “we will never explain to you peasants just…

Customer (dis)service: week 6

LATEST UPDATE: I finally got compensation from NZ Post for the elusive Trade Me package. Phew.  Sadly, the Telecom situation remains the same. Hey guys, a simple sorry we screwed up would be nice.  The score remains: NZ Post 1,…

Customer (dis)service: week 5

frustration

LATEST UPDATE: NZ Post says I’m getting compensation (yay).  However, there’s no progress with the Telecom Xtra mess. I’ve e-mailed the inappropriately named helpdesk to register my annoyance at the lack of customer service but as yet have had no…

Customer (dis)service: week 4

LATEST UPDATE: For those of you who have been asking, no, my customer service gripes have not yet been sorted.  My Xtra connection was back up to speed after the hardware problem was fixed at the exchange but I’ve still…

Customer (dis)service: week 3 (I’m not alone)

frustration

(This is the Online column, written for The Southland Times) (aka WEEK 3 of my battle for good customer service) It’s always nice to know I’m not alone, and last week’s column detailing my painfully slow broadband connection speeds certainly…

Nothing Xtra in this customer service

soapbox

(This is the Online column, written for The Southland Times) (aka WEEK 2 of my battle for good customer service)  I seem to be having some major difficulties when it comes to customer service lately and can’t help wondering if…