(This is the Online column, written for The Southland Times) This week’s column is a bit disjointed, and I blame it all on the cat. I woke up last Thursday morning to find Seymour the wonder cat in his usual position, asleep on the end of the bed. However, in a new twist, he had […]
Cats and feathers influence week Read Post »
LATEST UPDATE: No change on the Telecom front. I’ve scoured the Telecom and Xtra websites to see if perhaps there is some kind of rule that says “we never say sorry” or “we will never explain to you peasants just why you might not get the service you pay for” but as yet, I’ve found
Customer (dis)service: week 7 Read Post »
(This is the Online column, written for The Southland Times) The self-proclaimed Queen of All Media may be about to expand his kingdom. The man who started life as Mario Lavandeira and now calls himself Perez Hilton runs one of the internet’s must-see sites, the eponymous https://www.perezhilton.com/, which pulls in about 2.8 million visitors every
Cutting wit, childish taunts and always juicy gossip Read Post »
LATEST UPDATE: I finally got compensation from NZ Post for the elusive Trade Me package. Phew. Sadly, the Telecom situation remains the same. Hey guys, a simple sorry we screwed up would be nice. The score remains: NZ Post 1, Telecom nil. Read about my dramas with NZ Post. Read about my battle with Xtra.
Customer (dis)service: week 6 Read Post »
LATEST UPDATE: NZ Post says I’m getting compensation (yay). However, there’s no progress with the Telecom Xtra mess. I’ve e-mailed the inappropriately named helpdesk to register my annoyance at the lack of customer service but as yet have had no reply. The score: NZ Post 1, Telecom nil. Read about my dramas with NZ Post.
Customer (dis)service: week 5 Read Post »
(This is the Online column, written for The Southland Times) All is not happy in the land of online auctions, with eBay users up in arms over some new and rather silly rules, and increased fees. eBay is a tad more complicated than Trade Me, charging listing fees as well as success fees. Selling via
New eBay measures provoke boycott Read Post »
If (like me) you’re not feeling the love from your ISP lately and if (also like me) you’ve made the decision to have a change, ISP Find could be just what you need. You tell the clever wee site just what you’re looking for in an internet connection and it will find you your perfect
ISPecially need help Read Post »
LATEST UPDATE: For those of you who have been asking, no, my customer service gripes have not yet been sorted. My Xtra connection was back up to speed after the hardware problem was fixed at the exchange but I’ve still had no explanation or apology from anyone concerned. As for the NZ Post drama, they
Customer (dis)service: week 4 Read Post »
