Sometimes I just need to rant. Be afraid, you are my captive audience.
(This is the Online column, written for The Southland Times) (aka WEEK 2 of my battle for good customer service) I seem to be having some major difficulties when it comes to customer service lately and can’t help wondering if I am being punished for being something really bad in a former life: someone who […]
Nothing Xtra in this customer service Read Post »
My story a couple of weeks ago about a missing parcel and NZ Post’s wayward website seems to have struck a chord with our readers. I’ve had several phonecalls and e-mails from other frustrated NZ Post customers, telling me about the hassles they had with lost mail and not-so-helpful customer service. I phoned our postal
Since we’re wrapping up the festive season and I’m still holding on to some feelings of good will, I’d like to offer a spot of free advice to NZ Post: if you have a help form on your website, make sure the damn thing works. A while back I bought something on Trade Me. Nothing
All signed, sealed and undelivered Read Post »
(This is the Online column, written for The Southland Times) I know I’m not the most politically correct person you’re ever likely to meet. However, the intolerance of others makes me … er … intolerant. For some reason, I’ve had three people forward me an e-mail newsletter for what is, it claims, some kind of
‘Befriend a Muslim’e-mail the height of intolerance Read Post »
Once upon a time, there lived a happy little ISP called Xtra. Xtra wanted to be really, really special so it decided to join forces with the Kingdom of Yahoo! Then, even though many of the villagers were still unsure about the whole rebranded Yahoo!Xtra site, the little ISP decided to make another change. That
Bubble, bubble, Xtra toil and trouble Read Post »
Love them or hate them, gadgets are here to stay and it seems we certainly hate a few of the more common ones. Britain’s Daily Mail newspaper has published a story on the high-tech gadgets we hate and, not surprisingly, speed cameras — the only known predator here in New Zealand — topped the list. What
This is the Online column, written for The Southland Times) What’s in a name? More than you’d imagine, if online message boards are anything to go by. Reading posts on what are effectively the online versions of the office water cooler (a place to catch up with the goss) is both entertaining and educational. Now,
Naming game’s gone mad when spelling equals cool Read Post »
I couldn’t help but wonder yesterday if perhaps it’s time the Invercargill City Council looked at closing off the streets around the cenotaph for the dawn parade. The crowd was huge and people were spilling out on to Dee St, making it a safety issue. However, my biggest gripe is simply with the noise, which
