(This is the Online column, written for The Southland Times) (aka WEEK 3 of my battle for good customer service) It’s always nice to know I’m not alone, and last week’s column detailing my painfully slow broadband connection speeds certainly provided me with plenty of company. Frustrated net-surfers got in touch via e-mail, phone and — […]
Customer (dis)service: week 3 (I’m not alone) Read Post »
(This is the Online column, written for The Southland Times) (aka WEEK 2 of my battle for good customer service) I seem to be having some major difficulties when it comes to customer service lately and can’t help wondering if I am being punished for being something really bad in a former life: someone who
Nothing Xtra in this customer service Read Post »
It looks like Britney Spears is determined to retain her top 10 placing in Google’s most wanted, with her latest major dramas. When the news broke last week of her meltdown, it was all over the net in minutes. The deliciously bitchy Perez Hilton was posting blow-by-blow details of all that was happening. (As an
Britney’s dramas keep her on the net’s most wanted Read Post »
My story a couple of weeks ago about a missing parcel and NZ Post’s wayward website seems to have struck a chord with our readers. I’ve had several phonecalls and e-mails from other frustrated NZ Post customers, telling me about the hassles they had with lost mail and not-so-helpful customer service. I phoned our postal
(This is the Online column, written for The Southland Times) Now that 2007 has shuffled off to make way for the new and improved 2008, let’s take a look at just what we searched for on the internet during the past 12 months with the aid of the zeitgeist, a collection of search trends collated
Paris not as popular as Britney and dead people Read Post »
Since we’re wrapping up the festive season and I’m still holding on to some feelings of good will, I’d like to offer a spot of free advice to NZ Post: if you have a help form on your website, make sure the damn thing works. A while back I bought something on Trade Me. Nothing
All signed, sealed and undelivered Read Post »
(This is the Online column, written for The Southland Times) The countdown continues and it’s now a mere five sleeps until Santa hits town, so with any luck you’re more organised than I am for the big day — after all my bragging last week about being ahead of schedule with the Christmas shopping, I’ve
Santa Claus is coming to town… Read Post »
ROBOQUAD, from Wowwee; RRP $209: This little critter is all fun, all the time. He’s a four-legged robot who scuttles around your house entertaining the cat, waving at anything that takes his fancy, dancing to his own tune and freaking out the occasional overly sensitive soul who claims he looks like a spider and shrieks
Battery-powered fun (that’s family friendly) Read Post »
