LATEST UPDATE: For those of you who have been asking, no, my customer service gripes have not yet been sorted.
My Xtra connection was back up to speed after the hardware problem was fixed at the exchange but I’ve still had no explanation or apology from anyone concerned.
As for the NZ Post drama, they assure me they are now properly investigating the missing parcel and I’ve had a couple of messages left on my answerphone telling me the investigation is still under way.
However, after weeks, and weeks and weeks the “investigation ” continues to drag on.
I don’t hold out a lot of hope.
Ah well, at least I got an apology from NZ Post.