Xtra’s help assistant not so helpful

Xtra broadband customers can now download Jody, the interactive help assistant. According to the e-mail I received from Xtra, Jody can help keep my broadband connection running smoothly and save me from having to call the helpdesk.

Have you tried to phone Telecom lately? Trying to talk to an actual live person is damn near impossible and now I understand why: Telecom is being taken over by interactive Jody and her ilk.

I downloaded Jody and as yet I haven’t had a need to use her. However, she did manage to crash my computer while being installed. Twice.

Gee, thanks Jody. You’ve been a huge help.

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