Just goes to show that you never know what’s around the corner. For the past eight or so years I’ve used the same hosting company with just a few minor glitches along the way. In fact I’ve recommended the company to anyone I’ve known was looking for a home for their website.
Sadly, that is no longer the case. What should have been a routine WordPress upgrade on September 3 turned into something of a disaster when it failed to work. I used my host’s contact form to request help but four days later was still waiting.
Eventually, I got part of my site back but am still having major problems with contact from my hosting company. One question I’ve been asking since the upgrade failed is: Why can’t I log on to my blog?
Still waiting for an answer to that one. I managed to hunt around online and find out how to add back the missing bits of the database to allow the creation of an admin login and as of now am back in business. Partly.
You may have noticed the missing content. A lot of it in fact. I’ll be moving on to another host very soon and will attempt to resurrect as much of the missing content as I can but there will still be a lot of it missing.
Oh, but there was one good thing that came out of all this: At the same time this was all happening, I was also setting up a site for work for what will become quite a large site requiring a good chunk of server space. I had asked my current host for some info to take back to the boss but after a week I was still awaiting a response to my question.
Now, I might not be the sharpest tool in the shed but I’m not a fool, either. After the disaster happening here on my own site and a week spent waiting for a simple answer to a question submitted on a totally different ticket as a potential new customer I cut my losses and took to the Trade Me message board to get some recommendations on hosting providers.
I’m pleased to say I found one for work, the same one I’ll likely be moving to at the end of this month. And they replied to my email in less than an hour.
And they have a phone number.