Customer (dis)service: week 5

LATEST UPDATE: NZ Post says I’m getting compensation (yay). 

However, there’s no progress with the Telecom Xtra mess. I’ve e-mailed the inappropriately named helpdesk to register my annoyance at the lack of customer service but as yet have had no reply. 

The score: NZ Post 1, Telecom nil. 

  • Read about my dramas with NZ Post.
  • Read about my battle with Xtra.

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